WE'RE HERE TO HELP
Account Issue
Shipping&Delivery
Order Issue
Payment Issue
Product&Stock
Return&Refund
Others
  • How do I stop receiving promotional mails / Unsubscribe from Wholesale7?

    Wholesale7 provides the option to opt-out of future email at the bottom of every email we send.

  • My password isn't working?

    If you recently changed your password and are having trouble with it, your browser may have an old password saved.

    Try clearing any saved passwords and re-entering your new one.

    And if you haven't yet tried resetting your password, please visit our Password Reset Page

    If you don't see an email from us and are still having trouble getting signed in, 

    Pls email us service@wholesale7.net

  • I cannot create an account

    Sorry that you're having trouble creating an Wholesale7 account. 

    Have you tried our Create Account Page?

    If you need more help, Pls email us service@wholesale7.net

  • I forgot my password

    Have you tried our Password Reset Page?

    If you've already tried to reset your password, 
    but haven't received an email from Wholesale7,check your Junk or Spam folder.
    If you can't access your email, try resetting that first through your email provider.
    If you have recently updated your password, your old password could still be saved in your browser, try clearing it and re-typing in your password.
  • How do I get in touch?

    Pls try to find the answer via our FAQ Page which can solve most of your questions.

    Or you can email us at service@wholesale7.net 

    Or Leave us website message in your Personal Center
     
  • How Do I Verify My Email?

     

    After your email address is verified,You will receive 300 consumption points from us.

    And if you want to use the balance on the website.

    It also requires you to verify the email first then can you set the payment password.

    Pls confirm your email address is correct by the below step ①②③

    After that ,Pls click ④ Send the verification code.

    Then you can check your email and get the verification code,

    Put the code inside the " verification code "to Next Step

     

  • How can I delete my account?

     Pls follow the below step to delete your account.

     

     

     

  • How do you calculate the shipping fee?

     

    The shipping fee is calculated based on the total pieces of your order .

    The more items you buy, The cheaper shipping fee you can enjoy.

     
  • When will you back from the China New Year Holiday?

    Wholesale7 will be duty off from 14th Jan to 31st Jan.

    And all the orders during this time will not be processed until 1st Feb.

    Sorry for the inconvenience and Happy New Year.

  • Why does the tracking number show as undefined?

    It may take 36-48 hours before the tracking information is available.

    So pls try to track your parcel again later.


    If you still find it shows undefined 36-48 hours later,

    Pls email us service@wholesale7.net and we will check for you.

  • What countries does Wholesale7 ship to?

    Wholesale7 ship products to countries around the globe.

    Pls email us to get accurate details service@wholesale7.net

  • Why was my order divided into two or more packages?

    When the parcel's weight over shipping company's limit. Order will be divided by us.

  • How can i know order was shipped?

    Once order is shipped out, Shipping Notification Email will be send to you with tracking number for your reference.

  • Why I can not see any shipping option after I add my shipping address?

    We can ship the order to most the countries of the world.

    But if you can not find any shipping option for your country,

    Pls email us and we will confirm with our shipping agent.

    service@wholesale7.net

  • Do I need to pay the custom tax?

    In some cases, there will be VAT or other taxes, Like customs duties or fees levied by your destination country.

    1. We can not control over these charges and cannot predict the amount. 

    2. Customs and taxation policies vary widely from country to country.You should refer to your local custom laws, and inform us about the requirements after ordering.

    3.When customs clearance procedures are required, there might be delays beyond our estimated delivery date.Additional charges for taxes or customs clearance must be paid by the recipient. 

    Due to the policy reason, Customers from The European Union's 27 countries need to pay for the tax when place the order.No tax need to be paid again when you receive the parcel.

    (Pls note that the amount you pay for WHOLESALE7 is just item price + shipping fee ). Not include other additional charges.

  • What can you do to help us avoiding custom tax?

    1. Declare a lower amount on the shipping invoice.

    2. Package the parcel as small as possible.

     

  • My item is being returned what do I need to do?

    Packages can be returned to sender for a number of reasons including, 

    insufficient address, refused by consignee, prohibited items or no customs documentation.
     

    If you find out the parcel was returned to us.

    Pls contact your local shipping agent immediately with the tracking number and email us as well

    service@wholesale7.net

  • Why hasn't my shipping information updated?

    Please note that it takes some time to update the information. 

    Package could be in transit or clearing customs, 

    the information will not be updated until it reaches next shipping station.

    Sometimes the shipping company may not update the package information in time.

    Please feel free to contact us for help. 

    service@wholesale7.net

  • What can I do if the parcel is sent to the wrong address?

    Pls go to "My Order" and confirm the shipping address that you provide us is correct.

    Try to call your local shipping agent by the tracking number and ask them to check for you.

    Then email our customers service if you still has not received the parcel. service@wholesale7.net

  • Where is the order shipped from?

    Our warehouse is located in China, all products would be shipped from China.

  • Why does it show package delivered but i haven't received it?

    Packages might be delivered to your mail box or signed by your neighbors/families. 

    We suggest you check in your mail box and with your neighbors/families first. 

    Or you can check with your local shipping company with your tracking number. 

    If you still cannot find your package, please email us service@wholesale7.net

     

  • How can I track my parcel?

    It has 2 ways for you to track parcel:


    1.Log into your account and click “My Order”>> “Tracking”, 

    Then you can see the tracking information.


    2.Once the order is shipped out.

    We sent you an Shipping Notification Email 

    Which include the Tracking Number and related tracking website. 

    The you can use the tracking number to the Express company's official website to track it.

  • What can I do if I need the Invoice to process customs clearance in my local?

    Pls contact us and we will send you the invoice.

    service@wholesale7.net
  • Can I arrange my own shipping agent?

    Yes.

    Pls tell us your shipping agent address in Chinese.

    Then after the order is prepared well.

    You can ask your agent come to our warehouse to pick the parcel up.

    Or we can send the parcel to the specified warehouse address in China

    Item price over 100 USD is free shipping.

    Otherwise 1KG = 1USD for the shipping fee to China address.

  • Why the invoice amount is not the same as the one that I paid?

    To Reduce your chances of being charged tariffs or being charged high tariffs.

    Wholesale7 usually will declare a low value on the invoice automatically

    So if you have any Precise declaration amount requirements,

    Pls contact us before the order is shipped out.

    service@wholesale7.net

  • Do you provide Cash On Delivery Service OR Free Shipping service?

    Sorry, Currently they are not available.

  • What shipping method can you provide?

    Since we are an Wholesale website and we understand the significance on shipping time for our wholesaler.

    So we provide Expedited Shipping for all the orders.


    Note : Parcel Arriving Time = Processing Time (3-7 Days) + Shipping Time (3-7 Days)

    Noted : The Final delivery time depends on the Customs clearance speed in your local .

  • Do you have Minimum Order Quantity requirement?

    There is no Minimum Order Quantity requirement for the wholesaler,

    You can order as many as need.

    The price on our website is for wholesale price.

    But if your order over 1000 USD

    Pls feel free to contact us to get more discount with your order number before the payment.

    Currently for your first APP order you can use a 10 % off coupon.

    And there is “ $15 OFF Coupon For New Customer “ for new users 

    ( Item price over US$159 can be used )

  • Do you provide more discount to the Bulk Order?

    Sure. Order amount over 500 USD

    Pls feel free to email us with the order number

    We will try our best to apply you extra discount.

    service@wholesale7.net

  • How long does it take for my order to arrive?

     

    As soon as your parcel has left our warehouse, 

    You'll receive an email with a tracking number, 

    So you can follow the parcel until you get it. 

    It may take 36-48 hours before the tracking information is available.

     

    Arriving Time = Processing Time (3-7 Days) + Shipping Time (3-7 Days)

    Noted : The Final delivery time depends on the Customs clearance speed in your local .

  • How can I know the order processing status? Where is my Order?

    After the payment is received, 

    Order process time needs 3-7 Business Days.

    So pls wait patiently and if any update of the order.

    We will send you the website message immediately.

    As soon as your parcel has left our warehouse, 

    You'll receive an email with a tracking number, 

    so you can follow the parcel until you get it. 

  • Do you provide sample?

    Sorry,Currently the sample order is not available.

    But There is no Minimum Order Quantity on our website.

    So if you are worry about the quality,

    Pls feel free to order 1 or 2 PCS to check them first.

  • Why are some items removed from my order?

    If some items are out of stock,,We will send you the website message 

    and you can choose to get refund of them or replace by other style.

    If reply do not received from you within 24 hours.

    Order will be shipped out without the out of stock items directly 

    Which will be removed from the order and refunded to your registered account on W7.

    The Refund can be used for your next order .

    But you also can withdraw it in your personal center if you need.

    After the withdraw application is submitted 

    Refund will be processed to your card within 24 hours.

  • Why can't I check out?

    There may be 3 reasons as below:

    1. Out-of-stock items issue,Pls remove the out of stock items in your cart first.

    2. Shipping address issue: Please reconfirm your address and phone number are available 

    3. Poor connection issue: Please refresh the page and try again.

  • What can I do if I do not receive my parcel?

    If the order status is “processing” then pls wait patiently and we will try our best to send it out as soon as possible;

     

    If the order status is “shipped” Pls click “Tracking “to check the parcel status and wait patiently.


    If the tracking information shows delivered but you have not receive it yet,

    Pls try to call your local shipping agent to check for you.

    Also pls contact our customer service service@wholesale7.net

    A case number is required from your local shipping agent if the parcel is missing,

    We will ask our local shipping agent to follow it up with the case number that you provide.

  • How can i cancel the order?

    For unpaid order,Order will be cancelled automatically 3 days later.

    For unshipped order,Pls contact us to cancel for you service@wholesale7.net

    For shipped orders, Order can not be cancelled any more.

  • Why item is not available after I finish the payment?

    There are thousands of products on our website and our hottest items often sale fast.

    So the out of stock situation may happen after you pay for the order.

    We will message you and you can choose get the refund or replace by other style.

  • Why the order status still shows processing even the order has been shipped out?

    After we send the order out. Tracking number need to be updated 24 hours later.

    Only if the tracking number is updated, Will the order status change to shipped.

     

  • Why I didn’t get an email about my order being shipped?

    After the tracking number is updated.

    An Shipping Notification Email will be sent to you which include the tracking number inside.

    Please check your mailbox spam folder as well.

  • Why was my order canceled?

    Order will be canceled due to the below reason:

    1.Payment is not processed 3 days later since the order is submitted.

    2.Risk Payment

    3.Shipping Address Issue

    4.Order is out of stock.

    For for the reason of 2 3 4 , W7 will communicate with you by website message or email before the order is canceled.

  • How can i change shipping address / Products?

    For unpaid order,You can cancel it and submit a new order or contact us to adjust for you;

    For paid & unshipped order,Pls contact us to adjust for you;

    For shipped orders, Address and products can not be adjusted anymore;

    service@wholesale7.net

  • Once I submit the order on Wholesale7,Must I need to pay for it?

    Not really.

    After you submit the order and you can choose not to pay for it.

    And order will be cancelled by the system if payment is not processed 3 days later.

    During this time,If you want to get more discount for the Bulk Order.

    Pls email our customer service with the order number.

    service@wholesale7.net

  • How to place the order on Wholesale7?

    We've made placing an order with us as easy as possible! 


    There are 3 ways you can browse and order with us:

    1.Ordering on our Website

    https://www.wholesale7.net/

    2.Ordering on our Mobile Site

    https://m.wholesale7.net/

    3.Ordering on our App


    1.Register an account 

    2.Add the products that you like to the shopping cart and check out.

    3.Fill shipping address and you will see the total of the order

    4.Payment Method : PayPal / Credit Card / Klarna

    5.W7 receive the payment and start to process the order and ship the order out.

  • Where can i find my refund & I have not received my refund yet.

    Refund will be processed to your W7 registered account which can be used for your next order .

    But you also can withdraw it in your personal center.

    After the withdraw application is submitted It will be processed to your card within 24 hours.

    The refund would be issued back to your original account that you paid with this order.


    Please note it can take several days before the money is back in your bank account, 

    Depending on the terms and policies of your bank.


    If paid via Paypal, please check the refund in Paypal account within 3-5 days.

    If paid via credit/debit card, please check the refund in your bank account in 7-14 days.

  • What can I do if my payment is fail?

    Pls try to use another card.

    If you have paypal account 

    You also can send us the payment by paypal directly 

    Our paypal account is slogecn@gmail.com

    Or you can provide us your paypal account email address 

    We can send you the payment invoice as well

  • How to collect the consumption points and what is the use of it?

     There are many ways to collect consumption points on Wholesale7 

    1 Register get 200 Points

    2 Verify Email get 300 Points

    3 Daily Attendance get a maximum of 10 points per day

    4 Spend 1 USD on website get 1 Point  

    5 Rating Order get 100 Points

    Consumption Points can be used to offset the payable amount on order during the check out.

    Every 100 points = $1USD . A maximum of 5000 consumption points can be used for each order.

  • How to use consumption points?

    1.Points can be applied to offset the order amount during Checkout.

    2.Every 100 points = $1USD . A maximum of 5000 consumption points can be used for each order.

    3.Consumption points Just can be used to offset the item price , Not include shipping fee.

    4.Consumption points and coupons can not be applied at the same order.

     

  • How to use coupon?

     After checkout, input coupon code and click "APPLY", 

    Or if your account has available coupon,System will choose the coupon for you automatically.

     

  • How to use the balance that refunded to my website account?

    After you log in the account ,you can check the balance amount by the below drawing of site.

    Before using the balance. It require you activate it and set a payment password.

     

    Step 1 : Verify your email address

    An email with verification code will be sent to you and pls copy the verification code to confirm it.

     

    Step 2 : Set your payment password

    Create an password with 6 numbers.This password is required when making payments by your balance.

     

     

     

  • What's your payment method?

    1.PayPal .

    If you don't have a paypal account , you also can pay via paypal with your credit card or bank debit card .Payment can be submitted in any currency

    2.CreDit Card

    You will be redirected to Asiabill .There you can complete your payment via asiabill safely.

    We accept directly the following types of credit card payments: VISA, MasterCard, American Express and Discover.

    Please note that the available payment methods may change depending on your region.

    After submitting your order, you will be prompted to fill in your billing information and will be able to choose your credit card.


    3.Klarna ( Pay in 4 )

    Available for USA shipping address and order amount between 10 USD - 1500 USD 


    4.Bank Transfer 

    BANK: INDUSTRIAL AND COMMERCIAL BANK OF CHINA , GUANGZHOU TIANPINGJIA BRANCH

    BANK ADD: 1ST FLOOR OF BLOCK 8,TONGHE DONGKENG ROAD,GUANGZHOUDADAO NORTH,BAIYUN DISTRICT,GUANGZHOU,GUANGDONG,CHINA

    SWIFT CODE: ICBKCNBJGDG

    BENE: Guangzhou yiqi Information Technology Co., Ltd

    BENE A/C:3602073009200542531


    5.Wholesale7 account balance

    If you have refund balance from previous order.It also can be used during the check out.

     

  • Will I be charged for customs, taxes, VATs, or other extra fees?

     In some cases, there will be VAT or other taxes, Like customs duties or fees levied by your destination country.


    1. We can not control over these charges and cannot predict the amount. 


    2. Customs and taxation policies vary widely from country to country. You should refer to your local custom laws, and inform us about the requirements after ordering.


    3.When customs clearance procedures are required, there might be delays beyond our estimated delivery date. Additional charges for taxes or customs clearance must be paid by the recipient. 



    Due to the policy reason, Customers from The European Union's 27 countries need to pay for the tax when place the order.No tax need to be paid again when you receive the parcel.


    (Pls note that the amount you pay for WHOLESALE7 is just item price + shipping fee ). Not include other additional charges .

  • Why the order still shows unpaid while the payment has been deducted from my card?

     It may due to the below reason :

    1.Payment type is belong to the PayPal E-Check(electronic check) Type Which your local bank need 3-5 business days to process.

    2.The order number actually paid is not the order number that you are checking, Pls log in your account and check if another order status is paid.

    3.You may register a few different account , Pls double check the paid order that under the correct account.

    If you still meet difficulty , Pls email us service@wholesale7.net

  • Why I can not find the order after I submit it?

    You may register a few different account and place the order,

    Pls make sure you are logging in the correct account.

    If you still meet difficulty , Pls email us service@wholesale7.net

  • Is shopping with Wholesale7 safe? Is your website Real and Legal?

    Wholesale7 has been operated over 12 years in the e-commerce industry. 

    We accept the most-trusted online payment methods available today.


    You can find more views about us by the Third-party platform.

    https://www.sitejabber.com/reviews/wholesale7.net


    And views from our regular customers

    https://www.wholesale7.net/customer-feedback.html

  • Why my payment is declined?

    1.The data requested for the payment failed to coincide with those on your card.

    A simple spelling mistake in one of the fields can cause the operation to be refused.


    2.You have not activated your security code.

    In a bid to protect cardholders from online fraud,Some credit cards require you to enter additional security code in order to confirm payment.This code is provided directly by your bank. 


    3.You may have reached your credit limit.

    Contact your bank to check that you have not exceeded the authorized purchase limit.


    4.Your card has expired. Check that your card is still valid.


    5.Cardholder Fail to Pass 3D Authorized Service .Pls contact your Bank to open the authorization.


    6.Your order has been rejected by our risk center due to certain factors.


    Also,To lower the risk of someone stealing your card information, Some of the debit/credit card companies now does not allow to pay if your billing address and shipping address are different.


    * Your bank can provide you with all the information you require about your card .


    If using PayPal, please contact PayPal directly if your payment has been declined.

    If you think there is another problem, please email us service@wholesale7.net.

  • Why I met the Payment Error when I try to pay for the order?

    If you are experiencing error messages when making a payment,

    please be sure you have inputted the correct details by checking all the information.

    Contact your bank to ensure there are no problems with the card.


    After this, please email us the following details as possible

    To help us solve the issue for you, please include as many of the following details as possible.


    1.What operating system you use (e.g. iOS, Android,Mobile Site or Computer)

    2.What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)

    3.What payment method you were trying (e.g. PayPal , Credit Card ,Klarna )

    4.A description of the problem and what time the problem occurred

    5.The screenshot of your Payment Error Page

    6.Order number 

  • About Klarna

     

    Shop now, pay later with Klarna!

    We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.

     

    What is Klarna?

    Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 170,000 online stores and has more than 70 million users globally.


     

    How to checkout with Klarna?

    Add your favorite items to the cart and select “Klarna” at checkout

    Enter basic information and know instantly if you’re approved

    Klarna will send you an email confirmation and payment reminders

    Complete all future Klarna purchases with just a single click

     

     

    You shop, you choose how to pay.

    4 interest-free installments

    Split your purchase into 4 equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks beginning at the time your order is confirmed (usually the shipping date). .........  No interest or added fees when you pay on time!

     

    Requirements about pay in 4 interest-free installments at Wholesale7:

    1. Klarna is only available to customers with a US resident address.

    2. Klarna may only be used on purchases made on wholesale7.net, and the order value must be between $10 and $1500.

    If you do not meet the above payment conditions for Klarna, you can choose other payment options that are available on our website,

     

    Frequently Asked Questions

     

    Will I be notified about my installments?

    Klarna notifies customers with payment reminders via SMS and email before each payment is due.

     

    When is my first Klarna payment due?

    Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.

     

    Can I pay off my Klarna installments early?

    Of course! You can log in to Klarna's official website and then choose the order you wish to pay off early on Customer Portal.

     

    Is there a fee to use Pay later in 30 days or 4 interest-free installments?

    There are no fees when you follow the payment schedule. Please review product terms for applicable fees.

     

    Learn more about Klarna

    For any more info for Klarna, just click here .

     

    Klarna Privacy Policy

    customer service: https://www.klarna.com/us/customer-service/

    about klarna: https://www.klarna.com/us/

    policy: https://www.klarna.com/international/privacy-policy/


    Klarna Terms & Conditions

    https://www.klarna.com/international/terms-and-conditions/

  • How to choose my size ?

    All merchandise size varies so you would have to check the description 

    for better accuracy on the specific style you are purchasing. 

    Sizes can be varied due to differences in each manufacturers' standards.

    We have detail description below Size Chart 

    You can take your measurements and compare them to the chart then choose the suitable size.

    Warm Prompt : Product for Male can choose 1 or 2 size Up.

     

  • How can I know if the items available?

    Generally Speaking , If the items can be added to shopping cart, It means in stock currently.

    But you may receive out of stock message due to the unstable stock for our hot sale products.

    If you received W7 out of stock Message,You can replace or get refund of them.

    There are around 100,000 products on our website, 

    So it is hard to update the inventory for all the items.

    Thanks for your understanding.

  • Do you restock the sold out items?

    To make room for all the latest styles and trends on our website, 

    It's unlikely we'll restock an item again once it sells out in a certain size or colour.

    Pls look for other similar style on our website.

  • Why the items shows in stock on the website but you send me the out of stock message?

    There are thousands of products on our website and our hottest items often sale fast.

    So some items need 7-10 days to restock, Under this situation,

    You will receive out of stock notification but the items status remain " IN STOCK " on our website.

    There are around 100,000 products on our website, 

    So it is hard to update the inventory for all the items.

    Thanks for your understanding.

  • Where are your products sent from?

    All the products are shipped from China.

  • Can I Customized the clothing?

    Sorry,Currently customized clothing service is not available,

    But we can customized your label and tag and plastic bag.

     

  • Can you send me the catalog of your products?

    We are sorry that we couldn't offer the catalogue cause we update our product everyday. 

    Pls feel free to check all our products online,thanks.

    Website : https://www.wholesale7.net/

    Mobile Site : https://m.wholesale7.net/

  • Are your products exactly the same as the photos?

    Most of photos are shot by our own photographer, and only a few of them are from magazines.

    And if you want to check some video or real photo of our products.

    Pls feel free to follow our on TikTok

    https://www.tiktok.com/@wholesale7_cherry?lang=zh-Hant-TW

     

  • Can I choose my suit top and bottom in different size?

    Our clothing-2-pieces are selling with the same size. 

    We currently don't support ordering clothing-2-pieces with a different size.

     

  • Can I use Wholesale7 pictures on my own website?

    Yes.Pls feel free to use them.

  • Where can I find product details?

    For product details, you may view the Description sections on the product pages.

     

  • How about the product quality guarantee?

    Our products are high quality items in comparison to our competitors. 

    Making sure our customers are satisfied with the products they receive is our top priority.

     

  • What does it mean for your Preorder items?

    Most of our products are cash commodity which can be shipped out in 3-7 days.

    But Preorder Items on our website it means they do not have cash commodity.

    And they will has 10-30 days delay on shipping.

  • How can I return items they are not as described?

    Pls email us service@wholesale7.net the below information about your issue

    We will provide you the Satisfactory solution as soon as possible.
     

    Order Number

    Item Code ( Quantity/Size/Color )

    Problem Description

    Image that can explain the issue

  • Do you offer free return?

    Sorry,Customers need to shoulder then return shipping fee from Destination to China.

    But if you receive the unsatisfactory products, 

    Pls contact us to service@wholesale7.net communicate and we will provide you the solution.

  • Do you provide any Return Label?

    There is no return label is provided.

    And you can contact us to get return shipping address service@wholesale7.net

     

  • What's the cost of return shipping?

    Pls contact your local shipping company to check it after we provide the return shipping address.

  • Can I return an item for an exchange instead of a refund?

    Sorry for the inconvenience, We do not offer return for exchange temporarily.

    Pls shoulder shipping fee and return the item to us.

    After they are received. Refund will be issued.

  • What is your Return Policy?

    We are gladly accept returns within 14 days of receipt for most items in new condition.

    Please contact us no later than 14 days after you have received your parcel.

    After this time we cannot guarantee that the return request will be accepted.


    The following items cannot be returned or exchanged:

     

    bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories .

    Items must be returned unworn, unwashed, undamaged and unused with their original tags.


    Please send the item(s) back to us through a local post office instead of express services.

    You might incur in import taxes and the delivery might be delayed due to the customs clearance process in China.


    We do not offer Freight To Collect (FTC) service for the packages returned to us.


    Shipping cost for the returned packages is shouldered by customers and original shipping fee are non-refundable.


    Pls email us service@wholesale7.net the below information once you process the return. Only we receive the returned item(s), we can issue a refund.


     

    Order Number

     

    Total pieces of the return items ( Include the item code )

     

    Tracking Number

    Shipping Company

  • What if I received a wrong/defective/stained item?

    Pls email us service@wholesale7.net the below information about your issue

    We will provide you the Satisfactory solution as soon as possible.
     

    Order Number

    Item Code ( Quantity/Size/Color )

    Problem Description

    Image that can explain the issue

  • What is your return address and when will I receive the refund?

    Pls email us service@wholesale7.net the below information before return the items,Our customer service will provide you the return shipping address.


    Order Number

    Item Code ( Quantity/Size/Color )

    Problem Description

    Image that can explain the issue

     


    Refunds:

     

    Refunds will be processed within 7 days after we receive your package. 

    The refund will be issued to your Wholesale7 balance or the original payment account, As per your request.


    Important Notice:

     

    1.Please do not send your return to the sender's address on your package. 

    This is not the return address and will affect the processing of your return. 

    You should only send it to the address that provided by our customer service.

     

    2. Please make sure you don't include non-Wholesale7 items by accident in your return package. 

    We will not be responsible for sending back those items to you.

  • Why Do I choose Wholesale7?

    Wholesale7 is the best place to find wholesale clothing if you are looking for a reputable vendor.

    We are one of the largest wholesale clothing vendors in GuangZhou,China.

    We supply women's dresses,tops,two-piece outfits,rompers,leggings, 

    and more at wholesale prices since 2010.

    Shoppers can purchase the latest trendy clothes with hundreds of new items added daily.

  • Do you provide customized label & tag & plastic bag service?

    Yes .We can customized Label & Tag & Plastic Bag to make your brand stand out.

    More information of this service. Pls check by the below link 
     

    Label & Tag : https://www.wholesale7.net/personalized-labels.html

     

    Plastic Bag : https://www.wholesale7.net/customized-plastic-bag_a1584.html

     

    More information about the service,Pls feel free to contact us service@wholesale7.net

  • Do you have warehouse in USA OR South Africa?

    Currently we just have warehouse in China. So all the order will be sent out from China.

     

  • How can I join your Wholesale Program?

    Wholesale7 is an Wholesale website so there is no need to join Wholesale Program specially.

    The price that you see on our website are for wholesaler.

     

  • How do I place the Wholesale Order?

    It is the same process as you place the regular order.

    There are 3 ways you can browse and order with us:

    1.Ordering on our Website  https://www.wholesale7.net/

    2.Ordering on our Mobile Site https://m.wholesale7.net/

    3.Ordering on our App


    1.Register an account 

    2.Add the products that you like to the shopping cart and check out.

    3.Fill shipping address and you will see the total of the order

    4.Payment Method : PayPal / Credit Card / Klarna

    5.W7 receive the payment and start to process the order and ship the order out.

  • How can I download your App?

     

  • How can I Join your DropShip Program?

    Below are the steps to place the dropship orders .


    1 ) Upload W7 products to your selling platform.

    2 ) After you receive the order and payment from your customers , 

    Go to wholesale7 ,place & pay for the order for your customers.

    Pls do remember to fill your customers' address during the check out.

    3 ) W7 send the order to your customers directly based on the address that provided.

    Also pls provide us the link to your online selling platform.


    And there will be no promote information / advertising inside the parcel.

  • Do I need to provide my business license to place the order?

    No need.

    There is no information is required to place order on Wholesale7.

    Pls feel free to place the order after the registration.

  • Do you provide sample?

    Currently the sample order is not available.


    But There is No Minimum Order Quantity on our website.

    So if you are worry about the quality,

    Pls feel free to order 1 or 2 PCS to check them first.

  • How can I get a discount code?

    You can subscribe to our website and get a 10% Coupon

    Or use the APP 10% EXTRA coupon to order on our App

     

  • Do you provide more discount to the Bulk Order?

    Sure. Order amount over 500 USD

    Pls feel free to email us with the order number

    We will try our best to apply you extra discount.

    service@wholesale7.net

  • How to choose my own currency?

    Our website uses USD as the default currency option.

    You can change it on the Top right corner of the web-page.
     

     

  • Why the items in my shopping cart is gone?

    It may due to the below reason : 


    1.The items in your shopping cart may have been checked out,

    Pls go to "My Order" to have a check.


    2.Some browsers allow you to clear the cache or cookies at the start of a new browser session, 

    such as quitting the browser or closing a browser window. 

    This can remove the shopping cart contents, because the cookies are gone. 

    Please check whether this setting is enabled on your browser.

  • Do you sell in bulk?

    Yes.We are an Wholesale Website So pls feel free to place the Bulk Order.

    The price on our website is for Wholesale Price And if you order over 500 USD 

    Pls contact us service@wholesale7.net to get extra discount with the order number.

  • Why no one reply me?

    Wholesale7 will be duty off from 14th Jan to 31st Jan.
    And all the orders during this time will not be processed until 1st Feb.
    We will reply your message once get back to work.
    Sorry for the inconvenience and Happy New Year.

Can't find the answer you want? Please email us.

service@wholesale7.net

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