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About W7 Balance
W7 balance is a convenient, fast and safe payment method for W7 users.
You can top-up money into your W7 account and then use the balance to pay for W7 orders. Order refunds will be added to your W7 account directly .
But if you need , We also can process to your Paypal Or Credit Card .
Where can I access My Balance ?
● In the drop-list of “My account”;
● On the “My Account”> ”My Balance” page;
● On the shopping cart page;
● On the “My Orders”> “Unpaid Orders”.
How do I activate My Balance?
Verify your email address :
We’ll send a verification code , open the email and copy the verification code to confirm it .
Set your payment password :
Create an password with 6 numbers.
This password is required when making payments by your balance.
Warm Tip :
● Email address must be verified before setting the payment password .
● Pls make sure this email address is your correct email address which is available .
● If you need to change your email address ,
Pls contact our Customer Service Team who will assist you .
( Once the password successfully set , Email address can not be changed anymore )
How do I change my payment password?
You can update your password by going to “My Account”>”My Balance”>
Step 1: going to “My Account”>”My Balance”> to change payment password .
Step 2: Email will be sent to you to confirm the change .
Step 3: Change it by using the verification code which received in email .
Forgot your password ?
You can click the “Forgot Password “,and send the Verify E-mail to reset your Payment password .
What can I do when my account has been frozen due to entering the incorrect password too many times?
If the password was entered incorrect over 5 times within 24 hours ,
Your account balance will be frozen in the next 24 hours .
How can I Top-Up my balance or withdraw it ?
● You can send the payment by Paypal to our account : email@example.com .
Pls contact our customer service Team and provide us the related payment information after you send the payment .
● If you need to withdraw the balance back to your Paypal or Credit Card account,
Pls Fill the application and we will process the refund within 24 hours .
How can I check the transaction records of my W7 balance ?
You can see a full record of all transactions and your current balance at “My Balance”>”My Balance Change Record & Withdrawal Record .
Pls feel free to contact our customer service when you meet any balance issue.
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